What is Express Replacement Service?
Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPhone before you return your product to us. We'll include packaging to return your damaged or non-working product.
Contact Apple to make an Express Replacement Service request.
How much does Express Replacement Service cost?
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If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPhone.
Some issues might be covered under the Apple Limited Warranty, AppleCare+, or consumer law, in which case there’s no fee to replace your product. If your iPhone has accidental damage, you’ll pay an AppleCare+ incident fee, as shown below.
| Model | AppleCare+ incident fee |
|---|---|
| All eligible iPhone models | $ 99 |
If you’ve already used the incidents of accidental damage coverage from your AppleCare+ plan, you’ll pay an out-of-warranty fee for your replacement, as shown on our iPhone Repair and Service page.
How do I return my original product?
We’ll send your replacement iPhone with shipping materials and instructions. Your replacement will have factory settings. Return your original iPhone to us within 10 business days of your request to avoid paying the full replacement value.
Before you return your iPhone to us, review the following information.
Back up your iPhone
Follow the steps for sending your iPhone
Read the Apple privacy policy
What are the charges on my credit card?
When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:
- Your repair is covered under warranty, an AppleCare plan, or consumer law
- We receive your original product within 10 business days
- Your original device does not have severe damage or unauthorized modifications
Replacement value - United States
When we send you a replacement iPhone through Express Replacement Service, you need to return your originally purchased iPhone to us within 10 business days. After 10 days, we'll charge you the full replacement value.
If your issue is caused by severe damage to your iPhone or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.
iPhone 12
| iPhone model | Replacement value |
|---|---|
| iPhone 12 Pro | |
| 128 GB | $ 999 |
| 256 GB | $ 1,099 |
| 512 GB | $ 1,299 |
| iPhone 12 | |
| 64 GB | $ 799 |
| 128 GB | $ 849 |
| 256 GB | $ 949 |
iPhone 11
| iPhone model | Replacement value |
|---|---|
| iPhone 11 Pro Max | |
| 64 GB | $ 999 |
| 256 GB | $ 1,099 |
| 512 GB | $ 1,299 |
| iPhone 11 Pro | |
| 64 GB | $ 899 |
| 256 GB | $ 999 |
| 512 GB | $ 1,199 |
| iPhone 11 | |
| 64 GB | $ 599 |
| 128 GB | $ 649 |
| 256 GB | $ 749 |
Mac Track Mounting System
iPhone XS
| iPhone model | Replacement value |
|---|---|
| iPhone XS Max | |
| 64 GB | $ 999 |
| 256 GB | $ 1,149 |
| 512 GB | $ 1,349 |
| iPhone XS | |
| 64 GB | $ 899 |
| 256 GB | $ 1,049 |
| 512 GB | $ 1,249 |
iPhone XR
| iPhone model | Replacement value |
|---|---|
| iPhone XR | |
| 64 GB | $ 499 |
| 128 GB | $ 549 |
| 256 GB | $ 749 |
iPhone X
| iPhone model | Replacement value |
|---|---|
| iPhone X | |
| 64 GB | $ 899 |
| 256 GB | $ 1,049 |
iPhone 8 / iPhone 8 Plus
| iPhone model | Replacement value |
|---|---|
| iPhone 8 Plus | |
| 64 GB | $ 449 |
| 128 GB | $ 499 |
| 256 GB | $ 699 |
| iPhone 8 | |
| 64 GB | $ 399 |
| 128 GB | $ 449 |
| 256GB | $ 599 |
iPhone 7 / iPhone 7 Plus
| iPhone model | Replacement value |
|---|---|
| iPhone 7 Plus | |
| 32 GB | $ 399 |
| 128 GB | $ 449 |
| 256 GB | $ 869 |
| iPhone 7 | |
| 32 GB | $ 349 |
| 128 GB | $ 399 |
| 256 GB | $ 749 |
iPhone 6s / iPhone 6s Plus
| iPhone model | Replacement value |
|---|---|
| iPhone 6s Plus | |
| 16 GB | $ 629 |
| 32 GB | $ 549 |
| 64 GB | $ 699 |
| 128 GB | $ 649 |
| iPhone 6s | |
| 16 GB | $ 529 |
| 32 GB | $ 449 |
| 64 GB | $ 599 |
| 128 GB | $ 549 |
iPhone 6 / iPhone 6 Plus
| iPhone model | Replacement value |
|---|---|
| iPhone 6 Plus | |
| 16 GB | $ 549 |
| 64 GB | $ 599 |
| 128 GB | $ 849 |
| iPhone 6 | |
| 16 GB | $ 449 |
| 32 GB | $ 450 |
| 64 GB | $ 499 |
| 128 GB | $ 749 |
iPhone SE
| iPhone model | Replacement value |
|---|---|
| iPhone SE (2nd generation) | |
| 64 GB | $ 399 |
| 128 GB | $ 449 |
| 256 GB | $ 549 |
| iPhone SE | |
| 16 GB | $ 399 |
| 32 GB | $ 349 |
| 64 GB | $ 449 |
| 128 GB | $ 449 |
iPhone 5 / iPhone 5c / iPhone 5s
| iPhone model | Replacement value |
|---|---|
| iPhone 5s | |
| 16 GB | $ 450 |
| 32 GB | $ 499 |
| 64 GB | $ 699 |
| iPhone 5c | |
| 8 GB | $ 450 |
| 16 GB | $ 549 |
| 32 GB | $ 649 |
| iPhone 5 | |
| 16GB | $ 549 |
| 32GB | $ 649 |
| 64GB | $ 749 |
iPhone 4 / iPhone 4s
Track Mac Address Online
| iPhone model | Replacement value |
|---|---|
| iPhone 4s | |
| 8GB | $ 450 |
| 16GB | $ 499 |
| 32GB | $ 649 |
| 64GB | $ 749 |
| iPhone 4 | |
| 8GB | $ 450 |
| 16GB | $ 599 |
| 32GB | $ 649 |
These prices apply in the United States. Fees are in USD and exclude local tax. Your replacement iPhone will be new or equivalent to new. Issues caused by accidental damage aren’t covered under the Apple Limited Warranty.
See other Apple repair fees
Learn more about Apple iPhone service
We’re here to help. Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
Send your product to Apple
Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. This service is available for most Apple products.
Find an Apple Authorized Service Provider
Our network of Apple Authorized Service Providers give you lots of convenient locations for Apple repairs. In some areas, you can even schedule a technician to perform an iPhone screen repair at your home or office.
Visit a Genius at an Apple Store
You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.
Learn more about your Apple Limited Warranty or AppleCare Product coverage status, and get service and repair information for a specific Apple product.
You can check if a provider is an Independent Repair Provider or an Apple Authorized Service Provider. Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty.
*Unless required by law, repairs made by Independent Repair Providers are not backed by Apple. Any damage that your device may incur by a non-Apple authorized repair provider is not covered by Apple’s Limited Warranty or an AppleCare plan.